F.A.Q. - Frequent Asked Questions

What is the value / collector's price of my christmas plate, bells, balls etc. ?
Rosenthal AG is not allowed to quote values for own products as a manufacturer. In Germany you can order at Teller-Börse, Cologne - Tel.: +49 221 / 9408320 - the brochure SAMMLERBÖRSE (german version only) for EUR 2. The magazine is published once annually featuring up-to-date prices.

I have inherited dinnerware. Where can I sell / complete this ?
Current series can be bought at an authorized dealer close to you. If the series is out of collection you might try to get supplements or sell the dinnerware through specialised dealers (klick here for dealers located in Germany).

My "antique" dinnerware / figure / wall plate / object has been destroyed / stolen. Where can I get a declaration of value for the insurance company ?
Rosenthal AG is not allowed to quote values for own products as a manufacturer. Please find an expert through the internet or a classified national directory.

I own antique Rosenthal / THOMAS products. Where can I get to know more about its history, design, décor, year of production etc. (no value quotation!) ?
We would like to recommend the books qualified in our bibliography. If the information featured there does not fullfill your needs please send an e-mail (including a photo of the product as well as its backstamp) to:

Rosenthal AG, Frau Petra Werner
E-Mail: werner@eimpk.de 

For any inquieries related to the brand "Hutschenreuther" please send an e-mail to:
Rosenthal AG, Frau Jutta Müller
E-Mail: jutta.mueller@rosenthal.de

I have an antique, damaged procelain figure / vase etc. Is it worth to have it repaired ?
This question can be answered in the most qualified way by the porcelain workshop of the Deutsche Porzellanmuseum (german porcelain museum) or by national experts:
     Deutsches Porzellanmuseum
     Mr Klinger
     Freundschaft 2
     D - 95691 Hohenberg a.d. Eger
     Telephone: +49 9233 / 77 220
     E-Mail: dt.porzellanmuseum@t-online.de

Can I have cleaned my antique dinnerware with gold décor / flower décor in the dishwasher ?
The answer is to be no. Décors made from precious metal (especially those from the pre-industrial era) are not suitable for today's dishwashers - a hand-cleaning is here a must-do. Also other décors (e.g. colourful flowers) before 1950 are all "on glaze" and would be damaged (colours fade out) in the dishwasher. Please read here all tips on perfect care for porcelain.

I am a collector of christmas bells / balls etc. Unfortunately one of the older pieces not available any longer has been damaged. Where do I get a replacement ?
Annual christmas articles - especially those published under the brand Hutschenreuther - can be ordered through specialised dealers. In Germany those are e.g.:

     Kunst & Grafik Sammelteller
     Ms Christine Blieske
     Elchpfad 6
     D - 21629 Neu Wulmstorf
     Telephone: +49 040 / 7005150

     Ms Margitte Marquardt
     Hauptstr. 19
     D - 21447 Handorf
     Telephone: +49 4133 / 7585

The cups of my flatware are unglazed at their upper edge. Is this a production flaw ?
Absolutely not. Fine porcelain dinnerware goes through the kiln top-side down - especially round body articles like cups, bowls etc. This is the only way to guarantee the even shrinkage and the perfect roundness of the product. This manufacturing principle requires absence of glaze on the upper edges, which will be polished during the end production process.